Refund policy
Refund Policy — All Sales Final
Every Ground Hour Goods product is made to order just for you, so all sales are final. We do not accept returns or exchanges, including for change of mind or for ordering the wrong size. Please check the size chart on each product page before ordering. If you're between sizes, we suggest sizing up.
The one exception: misprints, defects, and shipping damage. If your item arrives misprinted, defective, or damaged in shipping, contact us within 30 days of delivery and we'll send you a free replacement. If a replacement isn't possible, we'll give you a full refund instead. You won't need to send the item back.
How to report a problem
- Reach us through our Contact page within 30 days of delivery.
- Include your order number and a clear photo showing the problem (and the shipping label for damaged packages).
- We'll reply within 1–2 business days. Approved replacements go into production right away; refunds, when a replacement isn't possible, go back to your original payment method within 5–10 business days.
Lost packages: If tracking shows your order delivered but you can't find it, check with neighbors and your local carrier first, then contact us within 30 days and we'll help.
Cancellations: Because each item is made to order, orders cannot be cancelled or changed once they are in production.